FAQ


Who is Alliance Sports Group?

Alliance Sports Group is the parent company of NEBO® Tools, NEBO® Sports, WeatherRite®, Quarrow® and is an authorized distributor of Word-Lock and an official licensee of the U.S. Army brand.

Does NEBO offer a warranty for its products?

Yes, NEBO® stands behind its products with a 1 year limited manufacturer's warranty. Any item that does not perform properly due to a manufacturer defect can be returned for a warranty replacement. Warranty does not cover normal wear and tear or batteries. Refer to our Shipping & Returns page for more information. 

Please follow the below steps when returning any NEBO products covered under the above warranty:

Step 1: Package the Tool Securely

When sending your tool, please ensure that you label the package clearly. We cannot be responsible for products that do not reach us.

Please include: The tool, proof of purchase, reason for return, contact information, your name and return address. Make sure all your correspondence is legible so we can deal with your request as quickly as possible.

Step 2: Address and Postage

True Brands Product Return, Unit 2 Branksome Business Park, Bourne Valley Rd, Poole, BH12 1DW, United Kingdom

We recommend using a recorded delivery service to best ensure arrival of your parcel. Postage is at your expense and is non refundable.

Step 3: We Replace your Product

Once your product is either repaired, replaced or if product is discontinued, replaced with an item of equal value, we will post it by 1st class Royal Mail or Recorded Delivery (depending on value of item). We will strive to return your product as quickly as possible, please be patient at busy times of the year.


How will my order be shipped (UPS, FedEx, USPS?) How many days will it take for me to get my order?

 We use all methods of shipping. After being processed,all orders, unless otherwise specified.  Processing can take up to 5 days.  Delivery can take up to 10 days depending on where item is being shipped.

Are NEBO® products water-resistant?

 Yes, all of our products are rated as water-resistant.
     

Does the holster (Item #5089) fit all NEBO® flashlights?

 The holster is not compatible with flashlights that have a less than 1" diameter.  This includes the HIGHBEAM™, CSI EDGE™, CSI EDGE 90™, CSI LUMA50™, Fingertip Flashlight, LUMIÈRE™, The Larry™, and LumaLite™.   
 

What batteries does my product use?

Description
Battery Type 
   
LUMO™ LR44
Larry™2 (LED) AAA
PaL 2600 mAh Lithium-Ion rechargeable
ClipLite AAA
WORKBRITE™ AAA
SLYDE AAA
TWYST (Black) AA
Workbrite 2 RC  AAA
 Big Larry AA
   
iPROTEC™ PRO100LIGHT AA
iPROTEC™ PRO180LIGHT AA
iPROTEC™ PRO220LIGHT AAA
iPROTEC™ PRO280LIGHT AAA
iPROTEC™ CHAMELEON AA
iPROTEC™ PRO HL AAA
iPROTEC™ PRO D SLYDE AAA
   
LUMO™ LR44
Larry™2 (LED) AAA
Micro REDLINE® OC™  CR2
Transport DC 16340 mAh Lithium-Ion rechargeable
REDLINE® OC™ AA
WORKBRITE™ AAA
SLYDE AAA
PaL 2600 mAh Lithium-Ion rechargeable
WORKBRITE™ 2 AAA
Transport DC 16340 mAh Lithium-Ion rechargeable
TWYST AA
BIG LARRY AA
SEVEN-Z AA
SLIDE-Z AA
WORKBRITE™ 2 RC 18650 mAh Lithium-Ion rechargeable